Developing your omnibot with Zwerm offers you more flexibility, less vendor lock and more interesting development work.
Customer Service Take Over
Making sure your bot serves your customers is one thing. Helping your users when it fails is a completely different one. Zwerm adds a customer take over service to your bot on connecting it. This enables you to instantly get people to resolve those situations where your bot is not yet up to scratch, confirming your commitment to excellent customer service.
Extensive Big Data Metrics
Since "Data is King", having access to your raw conversations is paramount to your success. But having Zwerm's extensive big data metrics is even more powerful. Using the power of Kibana and Elasticsearch, we provide an insight into your data that will supply all the required information to improve your customer service.