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Core Features
Developer
Business
Enterprise
Multi Channel PublicationAll channelsAll public channelsAll plus early release
Number of channels includedUnlimitedUnlimitedUnlimited
Unified APIYesYesYes
Automatic text to speechYesYesYes
Automatic Conversation Data StoreYesYesYes
Comprehensive Conversation RoutingYesYesYes
Extendable open source SDKYesYesYes
Conversation TrackingYesYesYes
Full Conversation Data RetentionYesYesYes
Universal Channel OptimizerYesYesYes
Omni Channel EngagementYesYesYes
Pre-enriched conversation dataYesYesYes
Identity and Access ManagementYesYesYes
Enterprise Scale IntegrationsYesYesYes
Cross channel user identificationBetaBeta
Event triggeringBetaBeta
Powerful Management Suite
Developer
Business
Enterprise
Number of users included1 UnlimitedUnlimited
Conversation ComprehensionYesYesYes
Full Time Conversation MonitoringYesYesYes
Customer Take Over YesYesYes
Big Data InsightsYesYesYes
TestingYesYesYes
Contextual Data Structure InsightsYesYesYes
Access and Permission Control YesYesYes
Teach your botBetaBetaBeta
Cross Channel User IdentificationBetaBeta
Teams, Bots & Users
Developer
Business
Enterprise
Number of bots per teamUnlimitedUnlimitedUnlimited
Number of teams1UnlimitedUnlimited
Number of users per team1UnlimitedUnlimited
Transactions Rates & Volume
Developer
Business
Enterprise
Transactions2,50050,000Volume based
Extra transactionUSD 99 per 10,000Volume based
Support & Services
Developer
Business
Enterprise
Support channelsEmail, chatEmail, chatEmail, chat, phone
Support hoursWeekdays 9am–6pm NZST24x7
Response time1 business dayPriority
Service-level-agreement99.95% uptime
Customer success managerYesYes
Guided onboarding & implementation engineerUSD 995Included
Data retention90 days360 daysConfigurable
Fully Encrypted StorageAvailable
Virtual Private Cloud DeploymentAvailable
Geographic hosting optionsAvailable
Software EscrowAvailable
SDK InsuranceAvailable